Return Policy

🔄 Mahhalcom – Exchange, Return & Warranty Policy

At Mahhalcom, your satisfaction is our priority. We’re committed to providing clear, fair, and reliable policies to support every purchase.

🛠️ Reporting Technical Issues

Customers must report any technical issue within 2 days of receiving the product.
If reported within this window, the item will be exchanged free of charge.
📹 A video of the product is shared before delivery to confirm it’s fully functional.

⏳ Late Reporting:

After 2 days, issues must be reported in person at our showroom.
The item will undergo inspection before approval for exchange.

✅ Return & Exchange Conditions

Requests must be made within 14 days from the date of receipt.
Products must be in original condition, unused, with packaging and tags intact.
Proof of purchase (invoice or receipt) is required.
All items are inspected by our team before approval.

❌ Non-Returnable / Non-Refundable Items

In compliance with Kuwait’s e-commerce regulations, the following categories are excluded due to health, hygiene, safety, or installation factors:

Personal Care & Hygiene

Hair Dryers (Electronic & Manual)
Lice Removers, Shavers, Ear Cleaners
Callus Removers, Blackhead Extractors, Hair Removal Devices

Hair & Beard Care

Combs, Beard Straightening Tools, Beard Filling Pens

Socks & Footwear

All types (including gel, compression socks)

Dental & Nail Care

Tongue Brushes, Dental Floss, Sonic Oral Tools
Nail Clippers, Polishers, Accessories

Health & Installed Items

EMS Foot Mats, Nebulizers, Body Massagers
Assembled Tables (non-returnable once disassembled)

Clothing & Undergarments

Underwear, T-Shirts, Vests (slimming, anti-sweat), Belts

📌 Size exchange allowed within 2 days for clothing/undergarments if unused and in original condition (except KH03465). WhatsApp support available for size queries.

⚡ Flash Deal Policy

Products under Flash Deal promotions are non-returnable.
If a manufacturing defect is found, exchange is possible within 2 days only, subject to availability and inspection.

📦 Return Process

Contact us on WhatsApp before visiting to confirm eligibility.
Returns and exchanges accepted within 14 days of purchase.
❌ Products with misuse or physical damage are disqualified.
🧾 A valid invoice is required.
Products must be in original packaging and resellable condition.
Returns are handled exclusively at our showroom.

🛡️ Warranty (14 Days)

All products (except excluded categories) include a 14-day warranty against manufacturing defects.

If a defect occurs:

Customer is entitled to a replacement or refund.

Warranty does not cover:

Misuse, negligence, or intentional damage
Breakage, scratches, or wear and tear
Exposure to water, heat, or electricity (if not designed for it)
Incorrect installation or electrical connection

💳 Refund Policy

Refunds are processed after inspection, based on payment method:

Payment Method	Fee Deducted	Refund Time
Tabby Payments	7%	4 working days
Visa/Mastercard	2.5%	2 working days
K-Net / Cash	No fee	2 working days

📌 Refund Conditions:

Products must be unused and originally packaged
Invoice required
Non-returnable items are not eligible for refund

🚚 Shipping Policy

Shipping fees are non-refundable
If a product is returned, the original delivery cost will not be reimbursed as the service is considered complete

⚠️ Disclaimer

Mahhalcom محلكم is not responsible for damages, injuries, or complications resulting from misuse or negligence.
Refunds are processed within 7 business days via the original payment method after inspection.
Shipping fees are non-refundable, unless due to a proven company error or manufacturing defect.