🔐 Mahhalcom Store – Privacy Policy & Terms

At Mahhalcom Store, protecting your privacy and ensuring transparency in transactions are key to building trust with our customers.

📋 Privacy Commitment

We recognize the importance of your personal information and manage it with integrity and responsibility.

What This Policy Covers:

  • How and why personal data is collected
  • How your data is used and protected
  • With whom we share your data
  • Your choices regarding data collection and use

We do not sell or rent your personal data to third parties and treat all customer information with strict confidentiality.

✅ Our Accountability Promise

We require all partners and service providers to handle your data responsibly and take active steps to ensure compliance.

📄 What We Collect

We gather personal data to fulfill services and enhance your shopping experience—always through fair, legal, and impartial means.

Examples of Collected Data:

  • Name, phone number, email, and address
  • Information provided when:
    • Creating an account
    • Subscribing to our newsletter
    • Contacting our support team

📦 How We Use Your Data

Your information supports essential business operations, including:

  • Processing and delivering orders
  • Account management and authentication
  • Marketing communications and promotional offers
  • Fraud prevention, public safety, and legal compliance

🔒 Data Security

Safeguarding your data is a top priority:

  • Sensitive information is protected and disclosed only to authorized staff.
  • Strict security protocols prevent unauthorized access and misuse.

🔄 Policy Updates

We recommend reviewing this Privacy Policy periodically. Any changes will be reflected here, and significant updates will be announced prominently.

Last updated: August 2, 2025

📬 Contact Information

For questions, feedback, or requests related to privacy: Email: info@mahhalcom.com

📘 Legal Definitions

  • Seller: Mahhalcom Store (website owner)
  • Buyer: Customer placing an order
  • Goods/Services: Products ordered by the buyer

💳 Payment & Instalments

  • All payments are due at the time of order completion.
  • Orders will not be placed/shipped if payment is declined.
  • Exception: Cash on Delivery (COD) orders are dispatched but delivered only upon payment.
  • Accepted payment methods: Visa, Mastercard, KNET, COD

🚚 Shipping Policy

  • Shipping fees are calculated at checkout based on the delivery location.
  • These fees are non-refundable once the shipment is dispatched.

🔁 Refund & Return Policy (Kuwait Law 39/2014)

Rule 24 – Customer Right

  • Products may be returned or exchanged within 7 days of purchase unless otherwise specified.

Rule 25 – Exceptions

  • Returns are not accepted if:
    • The product was purchased with full knowledge of its defect (as stated on the invoice).
    • The product’s nature or packaging prevents resale unless there is a manufacturing defect.

For full return conditions, please refer to our Returns Policy.

🛑 Order Cancellation

  • Orders can be canceled only before dispatch.

😠 Complaints

Have an issue with a product or service?
Please contact our support team at info@mahhalcom.com.