🔐 Mahhalcom Store – Privacy Policy & Terms

At Mahhalcom Store, protecting your privacy and ensuring transparency in transactions are key to building trust with our customers.

📋 Privacy Commitment

We recognize the importance of your personal information and manage it with integrity and responsibility.

What This Policy Covers:

• How and why personal data is collected
• How your data is used and protected
• With whom we share your data
• Your choices regarding data collection and use

We do not sell or rent your personal data to third parties and treat all customer information with strict confidentiality.

✅ Our Accountability Promise

We require all partners and service providers to handle your data responsibly and take active steps to ensure compliance.

📄 What We Collect

We gather personal data to fulfill services and enhance your shopping experience—always through fair, legal, and impartial means.

Examples of Collected Data:

• Name, phone number, email, and address
• Information provided when:
  • Creating an account
  • Subscribing to our newsletter
  • Contacting our support team

📦 How We Use Your Data

Your information supports essential business operations, including:

• Processing and delivering orders
• Account management and authentication
• Marketing communications and promotional offers
• Fraud prevention, public safety, and legal compliance

🔒 Data Security

Safeguarding your data is a top priority:

• Sensitive information is protected and disclosed only to authorized staff.
• Strict security protocols prevent unauthorized access and misuse.

🔄 Policy Updates

We recommend reviewing this Privacy Policy periodically. Any changes will be reflected here, and significant updates will be announced prominently.

Last updated: August 2, 2025

📬 Contact Information

For questions, feedback, or requests related to privacy: Email: info@mahhalcom.com

📘 Legal Definitions

• Seller: Mahhalcom Store (website owner)
• Buyer: Customer placing an order
• Goods/Services: Products ordered by the buyer

💳 Payment & Instalments

• All payments are due at the time of order completion.
• Orders will not be placed/shipped if payment is declined.
• Exception: Cash on Delivery (COD) orders are dispatched but delivered only upon payment.
• Accepted payment methods: Visa, Mastercard, KNET, COD

🚚 Shipping Policy

• Shipping fees are calculated at checkout based on the delivery location.
• These fees are non-refundable once the shipment is dispatched.

🔁 Refund & Return Policy (Kuwait Law 39/2014)

Rule 24 – Customer Right

• Products may be returned or exchanged within 7 days of purchase unless otherwise specified.

Rule 25 – Exceptions

• Returns are not accepted if:
  • The product was purchased with full knowledge of its defect (as stated on the invoice).
  • The product’s nature or packaging prevents resale unless there is a manufacturing defect.

For full return conditions, please refer to our Returns Policy.

🛑 Order Cancellation

• Orders can be canceled only before dispatch.

😠 Complaints

Have an issue with a product or service?
Please contact our support team at info@mahhalcom.com.