🔄 Mahhalcom – Exchange, Return & Warranty Policy

At Mahhalcom, your satisfaction is our priority. We’re committed to providing clear, fair, and reliable policies to support every purchase.

🛠️ Reporting Technical Issues

• Customers must report any technical issue within 2 days of receiving the product.
• If reported within this window, the item will be exchanged free of charge.
• 📹 A video of the product is shared before delivery to confirm it’s fully functional.

⏳ Late Reporting:

• After 2 days, issues must be reported in person at our showroom.
• The item will undergo inspection before approval for exchange.

✅ Return & Exchange Conditions

1. Requests must be made within 14 days from the date of receipt.
2. Products must be in original condition, unused, with packaging and tags intact.
3. Proof of purchase (invoice or receipt) is required.
4. All items are inspected by our team before approval.

❌ Non-Returnable / Non-Refundable Items

In compliance with Kuwait’s e-commerce regulations, the following categories are excluded due to health, hygiene, safety, or installation factors:

Personal Care & Hygiene

• Hair Dryers (Electronic & Manual)
• Lice Removers, Shavers, Ear Cleaners
• Callus Removers, Blackhead Extractors, Hair Removal Devices

Hair & Beard Care

• Combs, Beard Straightening Tools, Beard Filling Pens

Socks & Footwear

• All types (including gel, compression socks)

Dental & Nail Care

• Tongue Brushes, Dental Floss, Sonic Oral Tools
• Nail Clippers, Polishers, Accessories

Health & Installed Items

• EMS Foot Mats, Nebulizers, Body Massagers
• Assembled Tables (non-returnable once disassembled)

Clothing & Undergarments

• Underwear, T-Shirts, Vests (slimming, anti-sweat), Belts

📌 Size exchange allowed within 2 days for clothing/undergarments if unused and in original condition (except KH03465). WhatsApp support available for size queries.

⚡ Flash Deal Policy

• Products under Flash Deal promotions are non-returnable.
• If a manufacturing defect is found, exchange is possible within 2 days only, subject to availability and inspection.

📦 Return Process

• Contact us on WhatsApp before visiting to confirm eligibility.
• Returns and exchanges accepted within 14 days of purchase.
• ❌ Products with misuse or physical damage are disqualified.
• 🧾 A valid invoice is required.
• Products must be in original packaging and resellable condition.
• Returns are handled exclusively at our showroom.

🛡️ Warranty (14 Days)

All products (except excluded categories) include a 14-day warranty against manufacturing defects.

If a defect occurs:

• Customer is entitled to a replacement or refund.

Warranty does not cover:

• Misuse, negligence, or intentional damage
• Breakage, scratches, or wear and tear
• Exposure to water, heat, or electricity (if not designed for it)
• Incorrect installation or electrical connection

💳 Refund Policy

Refunds are processed after inspection, based on payment method:

📌 Refund Conditions:

• Products must be unused and originally packaged
• Invoice required
• Non-returnable items are not eligible for refund

🚚 Shipping Policy

• Shipping fees are non-refundable
• If a product is returned, the original delivery cost will not be reimbursed as the service is considered complete

⚠️ Disclaimer

• Mahhalcom محلكم is not responsible for damages, injuries, or complications resulting from misuse or negligence.
• Refunds are processed within 7 business days via the original payment method after inspection.
• Shipping fees are non-refundable, unless due to a proven company error or manufacturing defect.

🏢 Showroom Details

Mahhalcom
Khaitan, Block 7, Plot 21, Faiza Complex
Floor 2, Office 16 – Kuwait

🕒 Working Hours
Saturday to Thursday

• Morning: 11:00 AM – 2:00 PM
• Evening: 6:30 PM – 9:30 PM